SalonPro Equipment

I purchased a halo wall-mounted dryer 7/7/22. After just two weeks the motherboard went out. Salon pro sent me a replacement right away. 6 months later the replacement quit working as well. I shipped back the replacement (at my expense), only to hear they will not replace it unless I send back the original (that I broke down for parts). I was forced to file a complaint with the B. B. B. PLEASE MAKE BETTER EQUIPMENT, OR BACK UP YOUR OWN WARRANTY. 12K Salon Auburn, Al

I ordered a halo dryer from you. And when it came, we didn’t like how it looked in our salon. We used it One time only for about 8 minutes and we decided it wasn’t for us. When I tried to return it (and I was completely honest about putting it together) you wouldn’t let me return it. I couldn’t talk to anyone about it.!! Your company has terrible customer service!! I would never recommend anyone to buy equipment from your company. It’s not wise to make a hairdresser unhappy. I will tell everyone who is a professional who needs to purchase salon equipment to stay clear of your company. My daughter is opening her own salon in another city, and trust me!!! She won’t be getting any equipment from you.

I bought the hooded hair dryer and it was easy to put together but as I was sitting under it the fan sucked my hair up into it and I had to cut my hair out!!! I messaged the company right away and they told me to email a video of what happened so I did and never heard anything back, I've emailed a couple more times to follow up and no one has responded. I would never buy or do business with this company. The product is clearly defective and they not care about you enough to even respond to an email. Absolutely terrible!

I’d love to leave a better review but I paid $500 for a dryer and when it arrived it didn’t work. They had fedex pick it back up and 6 weeks later I still haven’t received a new dryer replacement, every time I contact them they tell me to track down fedex, fedex has no idea where the package is and I literally have no help and have lost $500 dollars. I wish there was a better way to go in house to get salon equipment because this was a huge loss of money and time.

We decided to replace an old halo heat lamp with one of Salon Pros heat halo lamps and we are all quite satisfied! From the ease of ordering through the promptness of shipping to the quality of the product is all excellent. We had a great experience, and we will be buying more through Salon Pros.

The equipment came in at the right time. Pricing was good. The staff is wonderful and my client love the product. Thank you SalonPro

After minor issues with the hair processor, SalonPro got everything back in place in no time. The feedback was prompt and I couldn't help but appreciate their awesome customer service.

I recently opened my salon and I must admit it hasn't been all rosy. I stumbled upon the Salon Pro website and the work has been easier. The fact that I could get all the equipment I wanted at a fair price is a big deal for me. Plus the customer service is great. The staff goes far and above my demands and expectations. A good customer is hard to find but this one is definitely a keeper!

Super professional company. Recently I got hair chairs for my brand new salon and they came on time as promised. The customer service was also great. This is a company that ensures their customers are highly satisfied.

I have recommended two other salon owners to this company and they have nothing but wonderful experiences just like mine. Thank you SalonPro for your awesome services.