SalonPro Equipment

Ordered NEW halo unitReceived a BROKEN UNWORKING unitCalled customer service Was told how to proceed and did so. Only to then be emailed and told Id have to PAY for return shipping and then they would send me the REPAIRED UNIT SeriouslyI emphatically said I DONT WANT A REPAIRED UNIT...I ordered a new one and should receive a new one and I ALREADY paid shipping once shouldnt be required to do so again. Returned unit as instructed to but requested the order just be canceled because of how horribly the issue was handled. NOW theyre asking me to still yet pay for the shippung Ridiculous

Purchase 102022. I purchased the compact orbiting dryer when it was close to 500. It was great. Way better than the traditional hood dryers. Then a little over 1 year warranty is 1 year it started making crackling noises during orbit. Then months later it didnt heat up the same. Now this week of 82024 its sparking along with the crackling. And today during making a video to send to the company it sparked and no longer heats. While I understand this is a small company and Im all for supporting a small business much like myself. At the price point I dont feel its worth it. Outside of the 1 year warranty I have to pay shipping for a box I threw mine out then mail it back to them paying for shipping. And if its fixable theyll fix it if they cant fix it theyll send me a new one. The catch is I need to pay 199 for an after warranty fee. Some of the fees I understand but at 500 200 shipping fees. This awesome dryer has now becoming a money pit. However the 247 email communication is very convenient and appreciated.

Salonpro far exceeded my expectations I love my new hair processor its completely changed the way I do hair services and saves SOO much time Ive had mine for 2 almost 3 years now and its been bulletproof. However I have had to reach out to the support team a couple of times with questions and they have been very helpful and quick to respond each time.

I love your company Amazing products The sweetest people ever

Best blow dryer ever. It saves me time in the morning. Great customer service and report.

Its so sleek and I love the design It drys so fast my clients are in and out

salon pro has the best blow dryer it saves me so much time

Love this blowdryer it goes sooo fast I love them soo so much. They are so nice too. Reccomend to all

The processors are absolutely necessary takes my salon from average to outstanding Not to mention its also a dryer. Wow

Great experience with the rep.Like the products too.

They have very processional and high quality products. I like the dryer. As a Salon owner my next purchase is gone be 100 from them for my salon

Very welled explanations. Explained the hair dryer very thorough. Nice people as well.

Love the portable processors Easy to use around the salon Only took 10 min to process my color

Bought mag lamp. It came with broken parts in a box. Called customer services and then when saga started. Instead of sending the replacement company kept asking me for multiple pictures and videos. Finally then send me a replacement part. Id did not fit. They told me to go to Home Depo to get a screw which home depot didnt have. Finally I was able to get something from Amazon to hold it together. 10 months later lamo broke again. When I called they said it was beyond warranty. DO NOT BUY anything from this company

Horrible return policy. Be sure you keep a very clean paper trail when purchasing because they have trust issues.

I ordered an open box item that came with extensive damage large dents rust scratches and a huge crack that did not function properly - it was a hooded hair dryer that lifted my hair up into the fan and ripped out my hair.After a very difficult customer service exchange the best Salon Pro would offer is to try to fix the hair ripping but they would do nothing to repair the damage to the unit.In my exchange they told me that open box items should exhibit some cosmetic damage and function normally. The damage on my unit was extremely extensive and not just a bit of cosmetic damage.The unit has also been shipped with no packaging protection so it had probably been more damaged in shipment. I was supposed to send it back how I received it so it would have been more damaged going back and forth.I was unwilling to trust their repair process for the functional issue based on their lack of care for the other damage so I ended up losing 65 in restocking and shipping fees to send back the dryer.It was a terrible experience from start to finish. I would never recommend this company to anyone.

The customer service I received thru themIs horrible. I purchased an open box item. I called and said the screw and hole were not lined up and I assume that is why it was open box. They wouldnt return and it took days get any response from them. Finally I had to drill the whole to fit. After spending over 700 I would have thought It wouldnt have had to be rigged to be put together. I asked for a partial refund or something to compensate but they wouldnt do anything. Beware of open box as it is a final sale. I will say even tho the company is not one I would want to deal with again and I wont ever buy from them again. The infrared heat lamp is wonderful.

Horrible company. Says there is a money back guarantee on items. However if you so much as open the box it voids that. How are you suppose to know if you like something if you cant even look at it let alone try it. Dont waste your money. Same item is on Amazon for half the price and they stand behind their return policy.

This was a waste of my money and when I tried to return it they wanted to charge me a shipping fee its not sturdy. The locks are easy to break into.

I purchased a halo wall-mounted dryer 7722. After just two weeks the motherboard went out. Salon pro sent me a replacement right away. 6 months later the replacement quit working as well. I shipped back the replacement at my expense only to hear they will not replace it unless I send back the original that I broke down for parts. I was forced to file a complaint with the B. B. B.PLEASE MAKE BETTER EQUIPMENT OR BACK UP YOUR OWN WARRANTY.12K Salon Auburn Al

I ordered a halo dryer from you. And when it came we didnt like how it looked in our salon. We used it One time only for about 8 minutes and we decided it wasnt for us. When I tried to return it and I was completely honest about putting it together you wouldnt let me return it. I couldnt talk to anyone about it. Your company has terrible customer service I would never recommend anyone to buy equipment from your company. Its not wise to make a hairdresser unhappy. I will tell everyone who is a professional who needs to purchase salon equipment to stay clear of your company. My daughter is opening her own salon in another city and trust me She wont be getting any equipment from you.

I bought the hooded hair dryer and it was easy to put together but as I was sitting under it the fan sucked my hair up into it and I had to cut my hair out I messaged the company right away and they told me to email a video of what happened so I did and never heard anything back Ive emailed a couple more times to follow up and no one has responded. I would never buy or do business with this company. The product is clearly defective and they not care about you enough to even respond to an email. Absolutely terrible

Id love to leave a better review but I paid 500 for a dryer and when it arrived it didnt work. They had fedex pick it back up and 6 weeks later I still havent received a new dryer replacement every time I contact them they tell me to track down fedex fedex has no idea where the package is and I literally have no help and have lost 500 dollars. I wish there was a better way to go in house to get salon equipment because this was a huge loss of money and time.

We decided to replace an old halo heat lamp with one of Salon Pros heat halo lamps and we are all quite satisfied From the ease of ordering through the promptness of shipping to the quality of the product is all excellent. We had a great experience and we will be buying more through Salon Pros.

The equipment came in at the right time. Pricing was good. The staff is wonderful and my client love the product. Thank you SalonPro

After minor issues with the hair processor SalonPro got everything back in place in no time. The feedback was prompt and I couldnt help but appreciate their awesome customer service.

I recently opened my salon and I must admit it hasnt been all rosy. I stumbled upon the Salon Pro website and the work has been easier. The fact that I could get all the equipment I wanted at a fair price is a big deal for me. Plus the customer service is great. The staff goes far and above my demands and expectations. A good customer is hard to find but this one is definitely a keeper

Super professional company. Recently I got hair chairs for my brand new salon and they came on time as promised. The customer service was also great. This is a company that ensures their customers are highly satisfied.

I have recommended two other salon owners to this company and they have nothing but wonderful experiences just like mine. Thank you SalonPro for your awesome services.

One thing I appreciated most was that delivery was on time. This is one thing I had been skeptical about. Another plus is that the machine functions well and it meets just right.

Totally worth every penny They look great and they function well. Even clients couldnt help but compliment on how perfect they are in getting the work job. Im glad I made such an investment for my business.

Did my research before making a purchase and Im glad I did. The machine is perfect for my needs. Price is very reasonable. My greatest fear was that it would take up space in my shop but it actually does fit perfectly. Will definitely come back for more.

High quality equipment fast delivery great customer service. Highly recommended

This is the third time I will be getting a hair tool from SalonPro and there have never been any regrets. They sell the best in the market and I love their overall customer service.

I bought an air dryer from SalonPro after reading a lot of reviews. And I am glad I did. The product is very good and its absolutely worth every penny. My client couldnt help but ask where I got the products. Delivery as well was on the specified date and I couldnt be more grateful.

A sure plug for all my hair and beauty products and equipment. Having owned a salon for years they have been my go-to for all my equipment and hair tools. I have also recommended colleagues and customers to them. There have never been any complaints and I cant think of a better company for hair-care needs.