SalonPro Equipment

One of the worst shopping experiences I’ve ever had. I purchased an expensive lamp processor from ProBeauty, and what I received was shocking — it arrived completely rusted, scratched, and clearly used or damaged. I took photos immediately and contacted them the same day. Instead of acknowledging the issue and offering a prompt refund, they spent an entire week giving me the runaround. They tried to pressure me into accepting a $50 discount just so I wouldn’t return the item. When I insisted on a refund, I had to fight for every single charge — including insurance and shipping fees. Even now, they still owe me $80 for the delivery, and I had to push back repeatedly and threaten to report them to consumer protection agencies before they finally agreed to the return. It was an incredibly stressful and frustrating experience that wasted my time and energy. Terrible customer service. No accountability. I will never buy from ProBeauty again, and I strongly warn others to stay away.

Ordered NEW halo unit Received a BROKEN/ UNWORKING unit Called customer service Was told how to proceed and did so. Only to then be emailed and told I'd have to PAY for return shipping and then they would send me the REPAIRED UNIT! Seriously??? I emphatically said I DONT WANT A REPAIRED UNIT...I ordered a new one and should receive a new one and I ALREADY paid shipping once, shouldn't be required to do so again. Returned unit as instructed to but requested the order just be canceled because of how horribly the issue was handled. NOW, they're asking me to still yet pay for the shippung!!!! Ridiculous!

Purchase 10/2022. I purchased the compact orbiting dryer when it was close to $500. It was great. Way better than the traditional hood dryers. Then a little over 1 year( warranty is 1 year) it started making crackling noises during orbit. Then months later it didn’t heat up the same. Now this week of 8/2024 it’s sparking along with the crackling. And today during making a video to send to the company , it sparked and no longer heats. While I understand this is a small company and I’m all for supporting a small business, much like myself. At the price point , I don’t feel it’s worth it. Outside of the 1 year warranty, I have to pay shipping for a box( I threw mine out) then mail it back to them, paying for shipping. And if it’s fixable they’ll fix it , if they can’t fix it, they’ll send me a new one. The catch is, I need to pay $199 for an after warranty fee. Some of the fees I understand but at $500 + 200 + shipping fees. This awesome dryer has now becoming a money pit. However the 24/7 email communication is very convenient and appreciated.

Salonpro far exceeded my expectations! I love my new hair processor, it's completely changed the way I do hair services and saves SOO much time! I've had mine for 2, almost 3 years now and it's been bulletproof. However, I have had to reach out to the support team a couple of times with questions and they have been very helpful and quick to respond each time.

I love your company! Amazing products! The sweetest people ever

Best blow dryer ever. It saves me time in the morning. Great customer service and report.

It’s so sleek and I love the design!! It drys so fast my clients are in and out

salon pro has the best blow dryer!! it saves me so much time

Love this blowdryer it goes sooo fast!! I love them soo so much. They are so nice too. Reccomend to all

The processors are absolutely necessary!! takes my salon from average to outstanding! Not to mention it’s also a dryer. Wow!!