SalonPro Equipment

Great experience with the rep. Like the products too.

They have very processional and high quality products. I like the dryer. As a Salon owner my next purchase is gone be 100% from them for my salon

Very welled explanations. Explained the hair dryer very thorough. Nice people as well.

Love the portable processors! Easy to use around the salon! Only took 10 min to process my color!!

Bought mag lamp. It came with broken parts in a box. Called customer services, and then when saga started. Instead of sending the replacement, company kept asking me for multiple pictures and videos. Finally, then send me a replacement part. Id did not fit. They told me to go to Home Depo to get a screw, which home depot didnt have. Finally, I was able to get something from Amazon to hold it together. 10 months later , lamo broke again. When I called, they said it was beyond warranty. DO NOT BUY anything from this "company"

Horrible return policy. Be sure you keep a very clean paper trail when purchasing because they have trust issues.

I ordered an open box item that came with extensive damage (large dents, rust, scratches, and a huge crack) that did not function properly - it was a hooded hair dryer that lifted my hair up into the fan and ripped out my hair. After a very difficult customer service exchange, the best Salon Pro would offer is to try to fix the hair ripping but they would do nothing to repair the damage to the unit. In my exchange they told me that open box items should exhibit some cosmetic damage and function normally. The damage on my unit was extremely extensive and not just a bit of cosmetic damage. The unit has also been shipped with no packaging protection, so it had probably been more damaged in shipment. I was supposed to send it back how I received it so it would have been more damaged going back and forth. I was unwilling to trust their repair process for the functional issue based on their lack of care for the other damage, so I ended up losing $65 in restocking and shipping fees to send back the dryer. It was a terrible experience from start to finish. I would never recommend this company to anyone.

The customer service I received thru them Is horrible. I purchased an open box item. I called and said the screw and hole were not lined up and I assume that is why it was open box. They wouldn’t return and it took days get any response from them. Finally I had to drill the whole to fit. After spending over $700 I would have thought It wouldn’t have had to be rigged to be put together. I asked for a partial refund or something to compensate but they wouldn’t do anything. Beware of open box as it is a final sale. I will say even tho the company is not one I would want to deal with again and I won’t ever buy from them again. The infrared heat lamp is wonderful.

Horrible company. Says there is a money back guarantee on items. However if you so much as open the box it voids that. How are you suppose to know if you like something if you can't even look at it let alone try it. Don't waste your money. Same item is on Amazon for half the price and they stand behind their return policy.

This was a waste of my money, and when I tried to return it, they wanted to charge me a shipping fee it’s not sturdy. The locks are easy to break into.