SalonPro Equipment

Purchase 10/2022. I purchased the compact orbiting dryer when it was close to $500. It was great. Way better than the traditional hood dryers. Then a little over 1 year( warranty is 1 year) it started making crackling noises during orbit. Then months later it didn’t heat up the same. Now this week of 8/2024 it’s sparking along with the crackling. And today during making a video to send to the company , it sparked and no longer heats. While I understand this is a small company and I’m all for supporting a small business, much like myself. At the price point , I don’t feel it’s worth it. Outside of the 1 year warranty, I have to pay shipping for a box( I threw mine out) then mail it back to them, paying for shipping. And if it’s fixable they’ll fix it , if they can’t fix it, they’ll send me a new one. The catch is, I need to pay $199 for an after warranty fee. Some of the fees I understand but at $500 + 200 + shipping fees. This awesome dryer has now becoming a money pit. However the 24/7 email communication is very convenient and appreciated.