SalonPro Equipment

One of the worst shopping experiences I’ve ever had. I purchased an expensive lamp processor from ProBeauty, and what I received was shocking — it arrived completely rusted, scratched, and clearly used or damaged. I took photos immediately and contacted them the same day. Instead of acknowledging the issue and offering a prompt refund, they spent an entire week giving me the runaround. They tried to pressure me into accepting a $50 discount just so I wouldn’t return the item. When I insisted on a refund, I had to fight for every single charge — including insurance and shipping fees. Even now, they still owe me $80 for the delivery, and I had to push back repeatedly and threaten to report them to consumer protection agencies before they finally agreed to the return. It was an incredibly stressful and frustrating experience that wasted my time and energy. Terrible customer service. No accountability. I will never buy from ProBeauty again, and I strongly warn others to stay away.

Ordered NEW halo unit Received a BROKEN/ UNWORKING unit Called customer service Was told how to proceed and did so. Only to then be emailed and told I'd have to PAY for return shipping and then they would send me the REPAIRED UNIT! Seriously??? I emphatically said I DONT WANT A REPAIRED UNIT...I ordered a new one and should receive a new one and I ALREADY paid shipping once, shouldn't be required to do so again. Returned unit as instructed to but requested the order just be canceled because of how horribly the issue was handled. NOW, they're asking me to still yet pay for the shippung!!!! Ridiculous!

Bought mag lamp. It came with broken parts in a box. Called customer services, and then when saga started. Instead of sending the replacement, company kept asking me for multiple pictures and videos. Finally, then send me a replacement part. Id did not fit. They told me to go to Home Depo to get a screw, which home depot didnt have. Finally, I was able to get something from Amazon to hold it together. 10 months later , lamo broke again. When I called, they said it was beyond warranty. DO NOT BUY anything from this "company"

Horrible return policy. Be sure you keep a very clean paper trail when purchasing because they have trust issues.

I ordered an open box item that came with extensive damage (large dents, rust, scratches, and a huge crack) that did not function properly - it was a hooded hair dryer that lifted my hair up into the fan and ripped out my hair. After a very difficult customer service exchange, the best Salon Pro would offer is to try to fix the hair ripping but they would do nothing to repair the damage to the unit. In my exchange they told me that open box items should exhibit some cosmetic damage and function normally. The damage on my unit was extremely extensive and not just a bit of cosmetic damage. The unit has also been shipped with no packaging protection, so it had probably been more damaged in shipment. I was supposed to send it back how I received it so it would have been more damaged going back and forth. I was unwilling to trust their repair process for the functional issue based on their lack of care for the other damage, so I ended up losing $65 in restocking and shipping fees to send back the dryer. It was a terrible experience from start to finish. I would never recommend this company to anyone.

The customer service I received thru them Is horrible. I purchased an open box item. I called and said the screw and hole were not lined up and I assume that is why it was open box. They wouldn’t return and it took days get any response from them. Finally I had to drill the whole to fit. After spending over $700 I would have thought It wouldn’t have had to be rigged to be put together. I asked for a partial refund or something to compensate but they wouldn’t do anything. Beware of open box as it is a final sale. I will say even tho the company is not one I would want to deal with again and I won’t ever buy from them again. The infrared heat lamp is wonderful.

Horrible company. Says there is a money back guarantee on items. However if you so much as open the box it voids that. How are you suppose to know if you like something if you can't even look at it let alone try it. Don't waste your money. Same item is on Amazon for half the price and they stand behind their return policy.

This was a waste of my money, and when I tried to return it, they wanted to charge me a shipping fee it’s not sturdy. The locks are easy to break into.

I purchased a halo wall-mounted dryer 7/7/22. After just two weeks the motherboard went out. Salon pro sent me a replacement right away. 6 months later the replacement quit working as well. I shipped back the replacement (at my expense), only to hear they will not replace it unless I send back the original (that I broke down for parts). I was forced to file a complaint with the B. B. B. PLEASE MAKE BETTER EQUIPMENT, OR BACK UP YOUR OWN WARRANTY. 12K Salon Auburn, Al

I ordered a halo dryer from you. And when it came, we didn’t like how it looked in our salon. We used it One time only for about 8 minutes and we decided it wasn’t for us. When I tried to return it (and I was completely honest about putting it together) you wouldn’t let me return it. I couldn’t talk to anyone about it.!! Your company has terrible customer service!! I would never recommend anyone to buy equipment from your company. It’s not wise to make a hairdresser unhappy. I will tell everyone who is a professional who needs to purchase salon equipment to stay clear of your company. My daughter is opening her own salon in another city, and trust me!!! She won’t be getting any equipment from you.