Royal Palm Holidays

“It is such a big scam It is such a big scam. They will give you amazing deals. Once you pay the cash everything will change. They wont pick your call. Whatever number they give you,will be fake .when you try after one month the number doesnt even exist. Only the customer care number will be working and nobody will pick your call. They will buy time by giving you fake promises. There wont be any person responsible for your money. You have to spend hours calling them but they wont pick the call. First 1 or 2 booking they will give that also some local activity. Then no response. I took this package on November 2022 for 25000 aed. They promise me skydiving and hot air balloon pass if i take for this amount. 7 months over no passes. Then they told they will give the refund for hot airballoon. Waiting since January for the refund. Everytime if you ask they will reply that they are working on it. I am fed of asking them. I wonder what big work they are doing to give a refund. When you take the package they will promise that your booking will be done within 1 week and will give you refund if there is any issues. But only in your dreams. I have made 7 or more bookings till now. Only 2 local activity pass they gave me after paying so much money. I am goin through social media also against this. No more people should be cheated by them.. Whatever good reviews you see they are fake. I have my past 7 month's experience. I wonder how such people exist in a country like this. They are defaming this country.”

PLEASE DO NOT FALL INTO THEIR TRAP, THEY ALL ARE FRAUDS AND WITH ZERO HUMANITY” MY PACKAGE No IS: RPH00223711 MY CONTACT NO IS: +971582505521 anyone can contact to get detailed feedback First of all let me introduce myself my name is Gufran and I am not hesitating to disclose my identity as I am writing a genuine feedback. I was invited by them at their Trap Place made at “FOUR POINT HOTEL BY SHERETON SHARJAH” 9th Floor. I went there with my Wife and attend by ANURAG & DARSHANA they showed us a very ROSY PICTURE with full of False commitments, they offered us Local Activities like “Ferrari World, IMG World, Burj Khalifa Top, Atlantis Water Park etc” along with International Holiday Hotel package and Umrah Package. Recently my family came to UAE on visit Visa, So anyhow I have to spend some money on these activities due to which I fall into their Trap. Initial Offer was 50 Nights for 4 Persons (2 Adult and 2 Kids) in 10,000 AED and after negotiation we agree on 2500AED for 25 Nights. Before buying this package I clearly asked them that I am paying to avail Local activities before 15th June because my family will go back and after that this package will be of no use to me and they make all commitments and assured us that after 3-4 days of package activation you can start availing these activities. So I paid them 2500AED and got call from their reservation team and they provide me list of activities which is approx. value of 50DHS per person like Dubai Frame, Miracle Garden, Dhow Cruise etc, When I demanded for IMG World or Ferrari World he started giving me excuses and unable to provide anything which is on higher price. Then I called Anurag he didn’t picked up my phone nor revert on message, by the time I got an Idea that I am be fooled by them, But I tried my best and made rigrous follow ups on mail because “OFFICE NUMBERS NEVER ANSWERED” I was after their life because 2500 DHS Date: 28th May’23 Again I went to the same place as a new customer and again they started committing the same false commitments this time the persons were Gaurav and Naresh. After listening to their all false commitments I asked Naresh that I want Burj Khalifa, IMG World / Ferrari World and Stay in Queen Elizabeth Can you give me assurance that it will be provided before 15th June, His answer was YES. Again I confirm and he was very confident that yes it will be available. Then I asked a question that these activities are for new customers or old can also avail, so he was suspicious and answer yes it is available for all, then I disclosed that I am your member I have bought package from you inspite of it why you people are not providing me if it is available. Somehow Naresh seems to be gentle and showcase as want to help me, he asked me to come day after tomorrow I will help you. Then I went as per his given day and time and Gaurav escort to their office and handed over to Sahil and Sam or Sameer, 2 more same frustrated customers joined me and I was shocked to see the behavior of these 2 guys, They were literally mocking us and smiling on our faces , I feel that they trying to say that you are fool people and later on they say the same thing. They tell us we don’t have any slot till Aug and they say that SALES PEOPLE DO FALSE commitments to sell their product, they were trying to justify and accepted that yes we do business in this manner only. They say that you want to go legal go or do whatever you want to do. I started feeling helpless because if we go legal then we have to pay file opening fees which is more than 2000 DHS and legal advice fees and other charges, SO I thought that better take whatever best can take So I agreed on low cost activities also which I never wanted. They are well trained Frauds and they know how to handle, after paying them you can not do anything because you don’t want to pay further if you go legal against them. I know atleast 15 people who are befooled by them I can give their contact details So with my little Professional Experience and after meeting them I got to draw their business model. Customers are categorized in 3 categories Category A: (60% to 70% Customers come under this category) Nothing to provide service Or give 10% to 25% of Paid Amount and after that customer will forget Category B: (20% to 25% Customer come under this category): Provide Service to the value between 40% to 60% of Amount paid by Customer “ This is to those who made rigrous follow ups and not ready to give up” Category C: (only max 5% Customers): Who Paid big amount and ready to go legal and they settle the case outside the court. So they are making more than 70% profit effectively from our hard earned money people like us. I am a fool of category B. So Do not Fall in their Trap, Do your research first and believe on Verified Reviews only.

SCAM ALERT!! We joined RPH in JUNE 2022. Regarding EMI reimbursement WE HAVEN’T RECEIVED ANYTHING TILL DATE, after multiple follow ups...its going to be an year now!! It's a herculean task to get a booking from them.They always have same excuse, INVENTORY UNAVAILABLE. Regarding the status of a booking request, I sent email on Feb 20th requesting IMG world for the date MARCH 11th.They rescheduled it to MARCH 25th stating availability issues.Then when requested the ticket a day before the date , a staff named George in a telephonic conversation again came up with many excuses and changed the date again to APRIL 30th and promised to give it without fail ( REFER SCREENSHOT FOR PROOF) Now it's the month of MAY, MORE THAN 75DAYS PASSED AFTER I MADE A REQUEST FOR LOCAL ENTRY TICKETS. WE HAVEN’T RECEIVED OUR TICKETS YET!!! They stopped responding to our emails & their landline will never get connected. So if you want to experience this kind of customer service, join them.. Otherwise JUST STAY AWAY FROM THEM & SAVE YOUR TIME & MONEY!!!

I really wish whoever is thinking or sitting in front of their marketing team to join their service should see this message and realize nothing will work out as they promise. I have experienced it 2 times and both the times I contacted them 2 to 3 months before for some booking and followed up every week, that even cheaper ones within India and UAE. All time they just replied through email saying 'we will get back soon', but till last moment nothing happens. Both the times I booked everything my own last minute to keep my promise to family which is an absolute money waste for me. They are never reachable over phone. The marketing team told me they will be available for any future help, but when I called them for help they were saying 'our duty is just to make you join, now nothing can be done by us, email them and wait for reply'. I have seen some positive comments below, but from my experience I am 100% sure nothing will work out and I request everyone to realize the truth. It's an absolute fraud and scam company for me based on my experience.

I had taken a package and requested to book hotels, but they are not able to provide the booking and giving so many excuses and I had done so many follow up with them, but no booking was provided, visited to their office & sending so many emails but no proper responses from team. My suggestion is that kindly don't go with this company it will become your headache and later you will realize. which i am facing currently. I also have all emails & correspondence which i had send to them to prove my words. Even don't believe on the words of Ms Sarika Khan and any other staff, they all will commit to provide you the services and will request you to remove rating from this platform but you will not get the services from them.

5 4 3 2 1 4.5 (814) Reviews Allteam 59 hotel 51 cooperative 37 scammers 14 +6 Sort by Most relevant Newest Highest Lowest Vaibhav Gupta 8 reviews 8 minutes ago NEW Please believe me this company is not at all genuine (personal experience) They will trap you by calling you to give free gifts and then they will make you …More 2 Ahmed Sheeraz 11 reviews·2 photos 3 months ago I am originally from Pakistan residing in UAE. We booked the tour through Royal Palm and extremely satisfied. Everything goes as expected and very entertaining. The only down side they put some wrong information while booking our tour so we …More 2 Gidhin George Local Guide·172 reviews·182 photos 8 months ago We had a great experience with our first trip with Royal palm holidays to a splendid destination of Hilton sea view resort at Ras Al Khaimah. Its indeed a great property and all thr process was seamless with Royal palm team, especially with …More +3 38 Royal Palm Holidays (Fze) (owner) 8 months ago Greetings from Royal Palm Holidays!! Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky to have clients like you. We’d love to continue providing great service to awesome clients like you. Thanks again! islamic world 1 review·1 photo 2 months ago Hi. Overall great services and nice staff aslo. View from hotel was very nice and peasefull. I cam come again to visit hotel Royal palm for holidays Had a great experince l????? 2 Vaibhav Gupta 8 reviews 8 minutes ago NEW Please believe me this company is not at all genuine (personal experience) They will trap you by calling you to give free gifts and then they will make you buy their holiday package and they will make many false promises. Once you have paid, you are trapped now. They will refuse all your request for hotels by giving reasons like this hotel not available etc etc. Same happened with me they refused to give me hotel (which they promised and mentioned on the registration form saying that they might have mentioned by mistake) Now when i went to take refund they will try to threaten you that we will not give refund and do whatever you want to. But i sat in their office till they agreed. Now they deducted 300 dhs of my money for the mistake which they did. Woww!!! Now then they stopped picking my calls. And they will give you 2 months forward date and they didnot give me money on that date. So i posted a review earlier on their google account so they called me and threatened me to remove review or they will not give me money. Since i was trapped i removed review. So now they gave one more date 1 month forward. Again they did not give me money. They called me after 1 week to come for collection all the way from abu dhabi to sharjah when they promised that they will deposit in my account. They gave me 10 days forward cheque. Finally i got the money after more than 3.5 months Dont fall in their trap

I filled a raffle coupon in Safeer mall Sharjah & same I was called to attend their seminar in Sheraton Hotel Sharjah with my wife to claim my prize. Even though I was hesitant in buying my wife insisted & I ended up buying 30 days package. They promised me interest free monthly payments however my bank advised that it was not possible & I had to pay the whole amount upfront as they don’t deal with this company. Luckily when I contacted them they answered & advised they would refund me 1000 & provide 3 extra night. Sometime later we planned a staycation we tried to contact them thru email well ahead of time we got no response. After several calls went unanswered I read reviews & found out this company is a long running scam. I filled a case against them thru Tasheel office in Sharjah. The process is lengthy as all the documents are required to be legal translated to Arabic for court. There will be several online session court dates only. After that the court will summon you & send an agent to their office to serve the final notice. Once we went as usual their office was closed no matter what time of the day you attend. They do not answer phone calls at all. Since they don’t even respond to court after a few online court hearings there will be a judgement against them. Once that happens you need to go back to Tasheel office & advise them to legally put the bans on their company by paying small fees like Visa Renewal ban, Licence renewal ban, Ejari ban, Vehicle renewal ban & so on. After I did all the bans were implemented I was contacted by their attorney who offered me half of my money in form of cheque to withdraw my case I refused & requested full amount. After several more phone call of their attorney insisting on setting on smaller amount which I refused, I was offered my full refund which they had to pay in court I agreed to remove the case. This company is doing this scam weekly basis in different hotels by hiring their meeting rooms & out of hundreds of people several people end up buying their fake travel package. They are aware that people don’t have time to go thru the hassle of courts to get their money so they do this brazenly. I request the authorities to look into this & all similar companies & root out all the fake ones who prey on people’s emotions to scam them out of their hard earned money with zero return.