Royal Palm Holidays

They blocked my review on Google. Anyone reading this....please be aware that the Google reviews should not be trusted. They are asking their employees to open multiple fake accounts and post fake reviews. How can a company have each day and hour 5 star ratings constantly? They are just posting fake 5 star reviews to remove the bad reviews so new clients will not see them. Absolute SCAM. This company needs to be closed and all those poor unfortunate people like myself who have lost money in this company need to be compensated. This was my Google review post that they have tactically blocked: ***June 1st update- their Delight team called my husband and persuaded him to take down this review inorder to avail services. So, you can actively monitor your Google reviews and reply promptly but you can't reply to normal emails and provide services is it? And the audacity they had to tell him, "one option to get a refund or your money back, you can sell this package to another couple". If anyone has doubts about this company.....all their so called 5 star reviews start pouring in as soon as a 1 star reviews comes in. Their reviews do not have anything more than a year old and they claim they have been in this business for years when you go for their marketing presentation. I'm sure all their employees are enjoying the trips and vacations with the hard earned money of unfortunate people like us, and those are the posts that appear on their Google reviews. And if you call any of their managers or POCs, they all happen to be on leave for indefinite periods of time, left the company abruptly or non existent. **I'm sure you have not gone through any of your files else you would've seen my name along with my husband. I'm not going to contact you. 2 times I've come to your office and lodged a complaint. Dozen of phone calls between me and my husband to your office. Execrable customer service and a special mention with regards to your so called manager Mr Rajesh and Mr Josh, who have not responded. I DO NOT WANT ANY SERVICES FROM YOU BUT A FULL REFUND FOR MY PACKAGE. Its been a year and nothing has been fulfilled from your side. I do not understand what scam you are trying to lead people with, but it's extremely abhorrent. Absolute scam. They just take your money and do not offer any services. What's even more disappointing, they don't even refund your money and give false promises. Hopefully legal action will be taken against them soon. I'm sure all the people who have given 5 star reviews are employees with different fake accounts.

We had a very smooth experience with Royal Palm Holidays, I will highly recommend you all they are very respectful and responding

I have taken the membership in february 2023 and from that day till today i have sent atleast more than 150 calls and 52 reminders. They have 2 pending payments which was about to credit in may and june and nothing happened. And one payment of EMI Interest due in june and in consecutive months,never paid. I already make emails and they send me only acknowledgements. On call, they promise it will be done in 1 day. That is passed 1 month before. Please beware of such frauds and i put my hard earned money and nobody is responsible to reply atleast.

The King liars..!! When they met me in mall, told, just fill the coupon and will get so many dubai activities for free.. And rep called me informed me about lucky draw and invited me to collect gifts and vouchers which are useless and utter waster of time. Funniest thing is i could see n number of lucky draw winners there. I received a 12 pcs set but promised was branded 32 pcs set and vouchers. I tried to redeem coupon, they havnt replied my emails for 2 weeks, and final i wrote a review here and got call and received so many useless calls and mails. They send me some hotel names which is valued apprx below AED 49.00 and asking AED 500 registration fee for radeem "gift voucher" I came to know that so many people opted their packages and stil strugling due to un revealed/hidden terms and conditions during presentation of packages. So guys, stay away and be alert from these kind of scam. I beleive all these positive reviews are fake and paid.

“It is such a big scam It is such a big scam. They will give you amazing deals. Once you pay the cash everything will change. They wont pick your call. Whatever number they give you,will be fake .when you try after one month the number doesnt even exist. Only the customer care number will be working and nobody will pick your call. They will buy time by giving you fake promises. There wont be any person responsible for your money. You have to spend hours calling them but they wont pick the call. First 1 or 2 booking they will give that also some local activity. Then no response. I took this package on November 2022 for 25000 aed. They promise me skydiving and hot air balloon pass if i take for this amount. 7 months over no passes. Then they told they will give the refund for hot airballoon. Waiting since January for the refund. Everytime if you ask they will reply that they are working on it. I am fed of asking them. I wonder what big work they are doing to give a refund. When you take the package they will promise that your booking will be done within 1 week and will give you refund if there is any issues. But only in your dreams. I have made 7 or more bookings till now. Only 2 local activity pass they gave me after paying so much money. I am goin through social media also against this. No more people should be cheated by them.. Whatever good reviews you see they are fake. I have my past 7 month's experience. I wonder how such people exist in a country like this. They are defaming this country.”

PLEASE DO NOT FALL INTO THEIR TRAP, THEY ALL ARE FRAUDS AND WITH ZERO HUMANITY” MY PACKAGE No IS: RPH00223711 MY CONTACT NO IS: +971582505521 anyone can contact to get detailed feedback First of all let me introduce myself my name is Gufran and I am not hesitating to disclose my identity as I am writing a genuine feedback. I was invited by them at their Trap Place made at “FOUR POINT HOTEL BY SHERETON SHARJAH” 9th Floor. I went there with my Wife and attend by ANURAG & DARSHANA they showed us a very ROSY PICTURE with full of False commitments, they offered us Local Activities like “Ferrari World, IMG World, Burj Khalifa Top, Atlantis Water Park etc” along with International Holiday Hotel package and Umrah Package. Recently my family came to UAE on visit Visa, So anyhow I have to spend some money on these activities due to which I fall into their Trap. Initial Offer was 50 Nights for 4 Persons (2 Adult and 2 Kids) in 10,000 AED and after negotiation we agree on 2500AED for 25 Nights. Before buying this package I clearly asked them that I am paying to avail Local activities before 15th June because my family will go back and after that this package will be of no use to me and they make all commitments and assured us that after 3-4 days of package activation you can start availing these activities. So I paid them 2500AED and got call from their reservation team and they provide me list of activities which is approx. value of 50DHS per person like Dubai Frame, Miracle Garden, Dhow Cruise etc, When I demanded for IMG World or Ferrari World he started giving me excuses and unable to provide anything which is on higher price. Then I called Anurag he didn’t picked up my phone nor revert on message, by the time I got an Idea that I am be fooled by them, But I tried my best and made rigrous follow ups on mail because “OFFICE NUMBERS NEVER ANSWERED” I was after their life because 2500 DHS Date: 28th May’23 Again I went to the same place as a new customer and again they started committing the same false commitments this time the persons were Gaurav and Naresh. After listening to their all false commitments I asked Naresh that I want Burj Khalifa, IMG World / Ferrari World and Stay in Queen Elizabeth Can you give me assurance that it will be provided before 15th June, His answer was YES. Again I confirm and he was very confident that yes it will be available. Then I asked a question that these activities are for new customers or old can also avail, so he was suspicious and answer yes it is available for all, then I disclosed that I am your member I have bought package from you inspite of it why you people are not providing me if it is available. Somehow Naresh seems to be gentle and showcase as want to help me, he asked me to come day after tomorrow I will help you. Then I went as per his given day and time and Gaurav escort to their office and handed over to Sahil and Sam or Sameer, 2 more same frustrated customers joined me and I was shocked to see the behavior of these 2 guys, They were literally mocking us and smiling on our faces , I feel that they trying to say that you are fool people and later on they say the same thing. They tell us we don’t have any slot till Aug and they say that SALES PEOPLE DO FALSE commitments to sell their product, they were trying to justify and accepted that yes we do business in this manner only. They say that you want to go legal go or do whatever you want to do. I started feeling helpless because if we go legal then we have to pay file opening fees which is more than 2000 DHS and legal advice fees and other charges, SO I thought that better take whatever best can take So I agreed on low cost activities also which I never wanted. They are well trained Frauds and they know how to handle, after paying them you can not do anything because you don’t want to pay further if you go legal against them. I know atleast 15 people who are befooled by them I can give their contact details So with my little Professional Experience and after meeting them I got to draw their business model. Customers are categorized in 3 categories Category A: (60% to 70% Customers come under this category) Nothing to provide service Or give 10% to 25% of Paid Amount and after that customer will forget Category B: (20% to 25% Customer come under this category): Provide Service to the value between 40% to 60% of Amount paid by Customer “ This is to those who made rigrous follow ups and not ready to give up” Category C: (only max 5% Customers): Who Paid big amount and ready to go legal and they settle the case outside the court. So they are making more than 70% profit effectively from our hard earned money people like us. I am a fool of category B. So Do not Fall in their Trap, Do your research first and believe on Verified Reviews only.

Update on my previous review. Got a call from the Royal Palm customer service team. They contacted me as they saw the posted review. They settled my EMI interest dues on the same day . Regarding the booking request I got a confirmation email from the team for the date May 20th.As per the mail they promised to provide the voucher 24 to 48 hours prior the date of booking. Hope they will provide it without fail.

SCAM ALERT!! We joined RPH in JUNE 2022. Regarding EMI reimbursement WE HAVEN’T RECEIVED ANYTHING TILL DATE, after multiple follow ups...its going to be an year now!! It's a herculean task to get a booking from them.They always have same excuse, INVENTORY UNAVAILABLE. Regarding the status of a booking request, I sent email on Feb 20th requesting IMG world for the date MARCH 11th.They rescheduled it to MARCH 25th stating availability issues.Then when requested the ticket a day before the date , a staff named George in a telephonic conversation again came up with many excuses and changed the date again to APRIL 30th and promised to give it without fail ( REFER SCREENSHOT FOR PROOF) Now it's the month of MAY, MORE THAN 75DAYS PASSED AFTER I MADE A REQUEST FOR LOCAL ENTRY TICKETS. WE HAVEN’T RECEIVED OUR TICKETS YET!!! They stopped responding to our emails & their landline will never get connected. So if you want to experience this kind of customer service, join them.. Otherwise JUST STAY AWAY FROM THEM & SAVE YOUR TIME & MONEY!!!

I really wish whoever is thinking or sitting in front of their marketing team to join their service should see this message and realize nothing will work out as they promise. I have experienced it 2 times and both the times I contacted them 2 to 3 months before for some booking and followed up every week, that even cheaper ones within India and UAE. All time they just replied through email saying 'we will get back soon', but till last moment nothing happens. Both the times I booked everything my own last minute to keep my promise to family which is an absolute money waste for me. They are never reachable over phone. The marketing team told me they will be available for any future help, but when I called them for help they were saying 'our duty is just to make you join, now nothing can be done by us, email them and wait for reply'. I have seen some positive comments below, but from my experience I am 100% sure nothing will work out and I request everyone to realize the truth. It's an absolute fraud and scam company for me based on my experience.

I had taken a package and requested to book hotels, but they are not able to provide the booking and giving so many excuses and I had done so many follow up with them, but no booking was provided, visited to their office & sending so many emails but no proper responses from team. My suggestion is that kindly don't go with this company it will become your headache and later you will realize. which i am facing currently. I also have all emails & correspondence which i had send to them to prove my words. Even don't believe on the words of Ms Sarika Khan and any other staff, they all will commit to provide you the services and will request you to remove rating from this platform but you will not get the services from them.