Container One

AVOID!!!! I ordered and PAID IN FULL for a container in Oct 2020 – I received an email from THEIR representative it would be 2 weeks for delivery. After 8 months of the hassle calling them and me plowing the snow being prepared for delivery – they told me they wouldn’t deliver the container unless the price came down lower than what I paid. I finally requested a refund.

Hi Yelp Fans, As you know, I only give ONE or FIVE stars and SADLY, ContainerOne only gets ONE STAR. Do you believe in KARMA? I was considering using their services and then I discovered that a good friend, of mine, Rosa received HORRIBLE customer service from them. Word of Mouth is SO IMPORTANT! In short, she paid for containers, only to have them delivered DEFECTIVE. In fact, not only where they defective, but they were THREE DAYS LATE. She took pictures of the containers and refused them stating that they were defective and it would not protect the items she is storing. ContainerOne took them back and then refused to give her money back. After great communication on her part, they reluctantly refunded her money, (LESS $1800 for a RESTOCK CHARGE) I am not sure how SHOCKED I was when hearing this news. First, that they charged her a RESTOCKING FEE. or that Two, they are RESTOCKING DEFECTIVE CONTAINERS for some other customers to deal with. Are you kidding me? The valley is a small community and this “word of mouth” aided me with any future headaches with Container One. Brent

I purchased three shipping containers from Container One between March and August 2020. There was a notable decline in the condition of the containers from one order to the next and when the third arrived it was in condition that was unacceptable. The roof was caved in, holding water, covered in rust and with holes leaking into the unit. The brackets on the doors were all bent so as to be rendered not usable. The seal on the door was torn. The sides had numerous rust patches that, upon inspection, proved to be completely rusted through. It would take weeks of work to bring the container up to the quality of the first container we had purchased from Container One. I contacted the Warranty department via both email and voicemail, providing photos, videos and descriptions of the condition of the box. The warranty claims representative avoided numerous phone calls and would not speak to me. Instead she sent me emails indicating that the condition of the container was “normal wear and tear,” that it was our fault the holes had opened up under the rust because we performed surface cleaning with a wire wheel instead of a pressure washer (which had never been recommended previously), that the caved-in roof could be pushed back up to stop water from pooling, and the extent of the company’s warranty action would be to send a patch that we could apply with duct tape to repair the leaking roof. She did not address the issue of the busted brackets, but she did indicate that Container One would reimburse us for a tube of caulking if we sent a receipt and fixed the broken door seal ourselves. This is not a “Better Business.” Good business involves communication with customers, listening to them, and responding to requests that advertised warranties be honored.