goggles4u

Scratched and Broken glasses for saleI would give them zero but that wasnt an option. This company used to be good several years ago but that has changed. My most recent order on 82020 will be my last. I dont know how the company operates but they used to produce and ship a lot faster now it takes FOREVER. The orders are made in Pakistan and shipped to California then to you the customer. The process is long especially for someone who NEEDS prescription eyewear ASAP.I ordered two pairs the first one I opened had SCRATCHES on the lens and when I tried it on was BLURRY it was NOT my prescription. Great right So I contact customer service and explain my frustration. Instead of Goggles4u I get ZENDESK the CSR outsourcing company that acts as a middleman and probably knows less about the company than you do. So they take a few days and get back to me with the line on the website 100 satisfaction guaranteed or you get a new pair great well thats fine if maybe I didnt like the glasses for aesthetic reasons but you gave me a defective product. So no sympathy no understanding my frustration they just send me out another pair of glasses. Great right Well the replacement pair arrives a few days ago and I open the package and the hinge screw falls out and I look at it and it has separated from the glasses so they replaced a defective pair with another defective pair. I might be able to repair it with an eyeglass kit I will have to purchase but why is that MY responsibility I email ZENDESK I mean Goggles4u Customer Service and have not heard back from them about this issue. So learn from my mistake pay the extra money to Warby Parker or some other company and stay far far away from Goggles4u they have now become another hot garbage company looking to shake every dime they can out of their customers. Its really sad too because I used to like this company because of how they treated people fairly.