Bags Butler

I went back to Bags Butler for the second time to get my stuff waterproofed and some repairs done with gel. Id read some mixed reviews but since theyre quite well known I decided to give them another shot. And wow they really blew me away this time Im seriously impressed. I highly recommend giving them a try Their customer service is fantasticsuper quick to respond and really upfront. They were honest with me about my old wallet being beyond repair. Overall Im really happy with everything they did and how they treated me. Ill definitely be goingbackagain.

Pls do not entrust your bag with them. I tried with my LV bag to do restoration. They told me my bag just needed 270 to restore and replace zipper. After my bag is sent to them they started reassessing even though Ive sent them comprehensive pictures from start and started asking for top ups and additional payment. I paid once more at 280 in order to achieve the standards they promised. And few weeks later they approach me again saying they replace my zipper with silver instead of gold so now my zip is gold and zipper is silver and ask for top up again to achieve the gold plated zipper. This never ending top up sounds like a scam business. When I received my bag it looks almost the same as what Ive sent in to wash. Pls DO NOT patronize. They claim they have Google review the Google review is not assessible and I wasnt able to post my pictures to give actual review of their true intentions and service.

Good eveningI want to share with my experience n I dont mind anyone can ask questions here.I have sent few items handbags n shoes for cleaning n coating n waterproofing during 2023. After did the job they always kept on texting me to purchase warranty for the items. It is true the warranty costs is much cheaper than the 1st time job. And since my items are branded so that I decided to purchase it.But after few months I realised the waterproofing no use at allOnce u have purchased theyre disappeared immediately n NO texting u NO follow-up for warranty items at all.When I started to enquiry warranty issue they replied me expired already. It was just few weeks only.BUT theyre very smart n ask for MONEY immediately.I asked why nobody text me for reminder They said no such serviceBUT they have such time n service to keep on asking u purchase warranty serviceI feel it is not a proper way doing business

Not advisable to send in your luxury leather items for cleaning. My Chanel wallet was badly done and after cleaning the wallet leather color fade and wallet became rough. Inside stains was nt remove .Totally not able to use my wallet anymore.