Off The Hook

I ordered online and at first things were moving smoothly and effectively... I stated that I would rather buy another product instead of paying a shipping fee. The person I spoke with (cs) advised me that they would send a link for payment & to pay it promptly as the shoes would not be mailed out until the balance was paid in full (cs provided a very fast refund through PayPal for the shipping btw). I received the link, but it was for an amount higher than I thought I had initially paid. I advised the person (who initially was prompt with responses) that this was more than I had paid initially and that I wanted to pay the price I had initially paid. No response. The person literally fell off the map after this email. No idea why "cs" wouldn't respond with a reason, but there wasn't a response. I still don't understand why. I responded stating that perhaps it was because it was the end of the day on Friday as the reason for the disappearing act and that I would wait until Monday for "cs" response. I then thought that I would test the waters to see if they would respond to a "new" email from someone else asking about purchasing a product and lone behold, the response again was prompt (almost immediate), which lead me to believe that it was time for me to simply ask for a full refund and take my business elsewhere. I had lost all trust & faith in this company at that point & just didn't want to chance dealing with issues with my purchase, if they were to ever arise, later on... Monday came and went without a response, so I simply disputed it via PayPal and then managed to escalate it immediately based on the circumstances (saved me at least 30 extra days of unwarranted nonsense/aggravation/frustration). Was that their point? Did I offend "cs" by asking about the price? I can't help but see OTHER reviews here speaking of this company's employees' conduct. The crazy thing is that the price was actually right! I realize now that I made the mistake of mixing up another recent purchase I had made through another company, but why didn't they point that out? The way "cs" ignored me is what turned me off of the purchase altogether. All they really had to do was respond at ANY capacity and none of this would have ever transpired! Basic Customer Service was the answer to resolve this, NOT putting a paying Customer through the ringer of having to dispute it through the PayPal process, which can take time IF it isn't escalated immediately. Anyway, they have set amount of days to figure this out at this point. It won't make or break me in that time frame as I know that I WILL get my money back before my bill arrives. The ONLY difference will be this review in the end. Refund me quickly and I will edit this review. Prove my theory RIGHT & just drag it out? Then this review will NOT change. In the end, it's your name that won't be "off the hook."