Off The Hook

I ordered online and at first things were moving smoothly and effectively...I stated that I would rather buy another product instead of paying a shipping fee. The person I spoke with cs advised me that they would send a link for payment to pay it promptly as the shoes would not be mailed out until the balance was paid in full cs provided a very fast refund through PayPal for the shipping btw.I received the link but it was for an amount higher than I thought I had initially paid. I advised the person who initially was prompt with responses that this was more than I had paid initially and that I wanted to pay the price I had initially paid. No response. The person literally fell off the map after this email. No idea why cs wouldnt respond with a reason but there wasnt a response. I still dont understand why.I responded stating that perhaps it was because it was the end of the day on Friday as the reason for the disappearing act and that I would wait until Monday for cs response. I then thought that I would test the waters to see if they would respond to a new email from someone else asking about purchasing a product and lone behold the response again was prompt almost immediate which lead me to believe that it was time for me to simply ask for a full refund and take my business elsewhere. I had lost all trust faith in this company at that point just didnt want to chance dealing with issues with my purchase if they were to ever arise later on...Monday came and went without a response so I simply disputed it via PayPal and then managed to escalate it immediately based on the circumstances saved me at least 30 extra days of unwarranted nonsenseaggravationfrustration. Was that their point Did I offend cs by asking about the price I cant help but see OTHER reviews here speaking of this companys employees conduct.The crazy thing is that the price was actually right I realize now that I made the mistake of mixing up another recent purchase I had made through another company but why didnt they point that out The way cs ignored me is what turned me off of the purchase altogether. All they really had to do was respond at ANY capacity and none of this would have ever transpired Basic Customer Service was the answer to resolve this NOT putting a paying Customer through the ringer of having to dispute it through the PayPal process which can take time IF it isnt escalated immediately.Anyway they have set amount of days to figure this out at this point. It wont make or break me in that time frame as I know that I WILL get my money back before my bill arrives. The ONLY difference will be this review in the end. Refund me quickly and I will edit this review. Prove my theory RIGHT just drag it out Then this review will NOT change. In the end its your name that wont be off the hook.